Commenting, Mentioning and Resolving

A vital part of Cohero, is the enablement of communication in the context of creating, reviewing and approving assets. To that end, we have enabled commenting both on Project-level and on Asset-level. In this article we will cover:

While most conversations will likely take place on asset-level, we decided to also enable comments and responses on Project-level. In this context, comments are primarily intended to discuss topics that affect all assets that are being produced in the context of a project. Think about planning, budgets or resource allocation. That's also why only general comments can be left here.

In the context of an asset, Cohero distinguishes 4 different ways to share a comment. We'll describe each in further detail here.

To leave a general comment about an asset, one opens the Comment menu (by clicking the 'text balloon' icon in the action bar on the right-hand side of the asset page. A drawer opens up, showing the Comment menu.

At the bottom of this menu, a new comment can be left behind:
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To pin a comment to a point, or a selected area on the asset - select the 'Text balloon' icon on the left-hand side of the asset canvas:
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Then, Click (for a point), or Drag and release (for a selected area) anywhere on the asset to mark a position for your comment. When you release, a draft comment pop-up appears where you can leave your comment to that point/area on the asset. This feature is particularly handy to comment on visual parts of an asset (photography, colors, borders, etc.):

Important! Before sending your comment, determine whether you want to classify your comment as a:

To comment on a specific part of the text in the asset, select the 'Text selection' icon on the left-hand side of the asset canvas:

Then, select the desired part of the asset's copy that you want to comment on. When you release, the selected text will appear in a pop-up marked as a 'quote', leaving you room to provide a comment related to that.

Important! Before sending your comment, determine whether you want to classify your comment as a:

In the context of an approval, approvers are enabled to motivate their response with a comment. The comment panel outlined below, is where they add these comments:

These approval-related comments are also reflected in the Comment menu. They're visually easy to distinguish from regular comments, and they also specify that they were left in the context of a specific approval step, along with the approver's response:

In a comment, one can mention (or 'tag') other Users or Teams. To do so, simply type "@" and the comment box will suggest names to mention. Pick the correct User or Team, and you'll see the mention appear in your comment. You can continue writing your comment now.

Note, that when a comment with a mention is saved, the mentioned people (or team members) will receive an email notification containing this comment for context.

The comment menu offers writers additional functionalities to style or arrange their comments. It essentially breaks down in three parts:

When you type '/' (forward slash), a menu appears with available Styling options, Insert elements or the ability to involve the AI Writer for basic textual support. options:
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then a small task bar appears with shortcuts to popular styling options:

One can also add emoji's to comments. To do so, type ":" - a list of emoji's will appear. The comment text box recognises emojis by their naming logic, like ':smile' or ':thumbs_up'.

To reply to a comment, simply press 'Reply' underneath that comment. A connected comment box will appear, where you can leave your reply. When sent, replies will always show connected to the comment they're responding to. When collapsed, you'll see the amount of replies to that comment.

When a comment has sufficiently been answered (or has led to a new iteration), you can mark that comment as 'Resolved'. To do so, just use the 'Resolve' icon, at the top-right corner of a comment. One can only resolve comments - replies can't be resolved.

Similarly, to unresolve a comment, click the resolve icon again.

Every user can edit his/her own comments, or even remove it. Especially when a comment was made in error (or in haste), this offers users a way to correct their own mistakes. To edit or remove your comment, simply open the comment's Action menu (...) and select 'Edit' or 'Delete thread'. This effectively changes or removes them from the Comment menu.

Note, that removed comments will still remain visible, when browsing the Activity log.